Training and experience are the keys to good customer care.
While many companies are drastically reducing their commitment to the development of their Associates, we are making our biggest investments where it matters most – our people.
What it means for our clients:
Our Associate retention is among the very best in the industry. Our clients benefit from improved call quality, sustainable results and a much more motivated workforce – all of which combine to improve your customer's experience.
What it means for our people:
A clearly defined roadmap for advancement and a more meaningful series of coaching and development sessions to improve performance.
We start with ClearView, our candidate assessment process that utilizes both technology and human interaction to ensure we get the very best possible candidates for each client's needs.
A formal 360° closed feedback loop between our HR, Training and Operations teams means we are continually monitoring performance on a comprehensive basis and consistently improving the way we find, hire and keep quality talent.